Legal

Privacy Policy

Your privacy is important to us. This policy explains how Monarch Medical Clinic collects, uses, and protects your personal and health information.

Last updated: January 1, 2025

Monarch Medical Clinic ('we', 'our', or 'us') is committed to protecting your privacy and safeguarding your personal health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state laws. This Privacy Policy describes how we collect, use, disclose, and protect information about you.

Information We Collect

We collect personal information you provide when scheduling appointments, completing intake forms, or contacting us — including your name, date of birth, address, phone number, and email address.

We collect health and medical information necessary to provide care, including medical history, diagnoses, treatment records, insurance information, and billing details.

We may collect limited technical information when you visit our website, such as your IP address, browser type, and pages visited.

How We Use Your Information

Treatment: We use your health information to provide, coordinate, and manage your medical care.

Payment: We use your information to bill for services rendered and process insurance claims.

Operations: We use your information to improve our services, conduct quality assessments, and train our staff.

Communications: We may contact you for appointment reminders, follow-up care, and health-related updates.

HIPAA & Your Health Information

As a healthcare provider, we are required by HIPAA to maintain the privacy and security of your Protected Health Information (PHI). You have the right to receive a Notice of Privacy Practices, which describes in detail your rights regarding your health information.

We will not use or disclose your PHI without your written authorization, except as permitted or required by law (such as for treatment, payment, or healthcare operations).

Sharing Your Information

We do not sell your personal or health information to third parties.

We may share your information with other healthcare providers involved in your care, health insurance companies for billing purposes, and business associates who assist in our operations under signed agreements.

We may disclose information when required by law, such as to public health authorities, in response to court orders, or to prevent serious harm.

Your Rights

You have the right to access and request a copy of your medical records.

You have the right to request corrections to your health information if you believe it is inaccurate.

You have the right to request restrictions on how we use or disclose your health information.

You have the right to receive a list of disclosures we have made of your health information.

You have the right to file a complaint if you believe your privacy rights have been violated.

Security

We implement physical, technical, and administrative safeguards to protect your information from unauthorized access, use, or disclosure.

Our staff are trained on privacy and security practices and are required to maintain confidentiality of patient information.

Website Cookies

Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us understand how visitors use our site.

You may disable cookies in your browser settings; however, some features of our website may not function properly as a result.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Questions About This Policy?

Contact our office if you have any questions or concerns about how we handle your privacy.